I received a "Username or password incorrect" message. What is wrong?

If you have forgotten your username or your password, click the Forgot your password? link within the game lobby.

If you are still unsuccessful in retrieving your password, please contact us at support@PlayE4.com and send us your name and e-mail, under which you are registered with PlayE4™. Once your details are authenticated, you will receive a notification to your e-mail containing your username and your password. Make sure you are trying to log in to a game account, which was created and registered using PlayE4™ software and not any of the other versions, which might be distributed over the internet.

What should I do if upon clicking on the cashier icon in the lobby, all I receive is a blank page?

You must have cookies enabled in your web browser. To enable cookies and thus, have our web cashier operational, please follow these steps:

1. Run Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Click the Security tab.
4. Make sure Internet is selected in the top box.
5. Click on Custom Level.
6. From Reset custom settings, select Medium and then click Reset. Click on Yes to confirm and then OK.
7. Click on Default Level.
8. Select the Privacy tab.
9. Move the slider to the Medium level.
10. Click Apply and then OK.

You should then be able to enter our web cashier.

I have experienced a malfunction when playing at PlayE4™. How should I address the technical staff in regards to this matter?

This might happen when your computer system clashes with our software. Should you experience a technical problem of any kind, please contact our customer support team at support@PlayE4.com right away and provide them with a short description of the problem, along with answers to the following questions:

1. What computer system do you use (CPU, memory etc.)?
2. Are you using a desktop or a laptop computer?
3. Which operating system do you use (Windows 98, NT, 2000, XP etc.)?
4. What kind of an internet connection do you have (modem, cable etc.)?
5. Who is your ISP (Internet service provider)?
6. Do you run our software at home or work?
7. Is your computer behind a firewall or any anti-virus program?
8. Is your internet connection wired or wireless?
9. Which web browser do you use (such as Internet Explorer, Netscape, Firefox etc.) and which version is it?
10. Is your computer behind a proxy server?
11. Is there a P2P program (such as eMule, KaZaA etc.) running in the background?
12. Is there an instant messenger (such as MSN/Windows Live, Yahoo!, Skype etc.) running in the background as well?

I have just started the PlayE4™ software and my anti-virus program has identified a Trojan activity. What is going on?

Since our software uses a Smart Downloader, which, in order to ensure the highest playing quality, performs automatic software updates upon every startup, it performs a simultaneous download from external servers. This kind of action can be wrongfully interpreted as a Trojan Horse by some antivirus programs. It is actually a False Positive - i.e. false alarm. Please go to your anti-virus company's website for more information.

I have just received an e-mail message from PlayE4™ with an attached document and my e-mail server recognized it as a virus. Why is this happening?

In some e-mail programs, the internal (or the anti-virus) malware checking device scans all the incoming mail as a bulk. If you received a spam/phishing message at the same time, which may contain a virus, your e-mail server can mistakenly conclude that it comes from our e-mail address and block all attached files for security reasons. Has this happened to you, please contact your system administrator for a solution.