- Credit card security at PlayE4™
- Deposit options at PlayE4™
- Withdrawal options
- Withdrawal methods
- Bank Draft
- Wire Transfer
- PayPal
- NETeller
- MoneyBookers
- How long does it take to receive my PlayE4™ winnings?
- Stages of the withdrawal process
- Canceling a withdrawal request
- What are NETeller, MoneyBookers and PayPal?
- Bonus availability limitations at PlayE4™
Credit card security at PlayE4™
How safe is it to use my credit card online, and how do I make a deposit using my credit card?
PlayE4™'s online credit card system is fast, user friendly, and completely secure.
To ensure the maximum security, all communications between your computer and the payments server are encrypted using SSL (Secure Socket Layer) technology, which is the most widely accepted way of protecting data on the Internet.
SSL encryption is used by banks and other institutions with the highest need for secure data transmissions.
For more information, please click here.
PlayE4™'s online credit card system is fast, user friendly, and completely secure.
To ensure the maximum security, all communications between your computer and the payments server are encrypted using SSL (Secure Socket Layer) technology, which is the most widely accepted way of protecting data on the Internet.
SSL encryption is used by banks and other institutions with the highest need for secure data transmissions.
For more information, please click here.
Deposit options at PlayE4™
How do deposit money into my account?
To add funds to your account, you must register an account first. Please refer to the Getting Started page (if you have not done so already). Once you have an account, you are ready to deposit money into your account and increase your balance. You can deposit money by following these steps:
Here in PlayE4™ we use the latest encryption and protection methods in order to ensure that all your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them in your local bank.
How long does it take to process my deposit?
Deposits made using credit cards, PayPal, NETeller or MoneyBookers, are usually added to your balance within a few seconds.
Wire Transfer deposits usually take up to 48 hours to arrive to our bank.
Your PlayE4™'s account balance will be credited with the deposit up to 48 hours from receiving your transfer receipt copy by fax or by e-mailing support@PlayE4.com.
Our fax number is as follows: country code 1 (USA) and the number is 310-388-0421.
After making your deposit, please select the Transaction History option in the cashier and make sure your request has been processed.
If, for any reason, your request has not been processed, or has not been approved after the time periods specified above, please contact us at support@PlayE4.com
I submitted a deposit but my balance has not changed. What should I do?
Deposits made using credit cards, PayPal, NETeller or Moneybookers are usually added to your balance within a few seconds. With PayPal (and very rarely with NETeller and MoneyBookers as well), though, there might be exceptions due to the high activity volume on their website. If you made a payment and it does not show on your balance right away, please forward your receipt to support@PlayE4.com (or at least supply the transaction ID) so we can credit your account manually.
Be advised that you cannot submit sums lower than the minimum allowed or higher than the maximum.
If your deposit gets rejected for any reason, you will receive a corresponding notification message in your browser.
To add funds to your account, you must register an account first. Please refer to the Getting Started page (if you have not done so already). Once you have an account, you are ready to deposit money into your account and increase your balance. You can deposit money by following these steps:
- Start the PlayE4™ chess software.
- Enter your username and password in the login screen.
- Once you are in the lobby, press on the Cashier on the left hand side of the screen. After that, select the Deposit option.
- Select your preferred deposit method.
Here in PlayE4™ we use the latest encryption and protection methods in order to ensure that all your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them in your local bank.
How long does it take to process my deposit?
Deposits made using credit cards, PayPal, NETeller or MoneyBookers, are usually added to your balance within a few seconds.
Wire Transfer deposits usually take up to 48 hours to arrive to our bank.
Your PlayE4™'s account balance will be credited with the deposit up to 48 hours from receiving your transfer receipt copy by fax or by e-mailing support@PlayE4.com.
Our fax number is as follows: country code 1 (USA) and the number is 310-388-0421.
After making your deposit, please select the Transaction History option in the cashier and make sure your request has been processed.
If, for any reason, your request has not been processed, or has not been approved after the time periods specified above, please contact us at support@PlayE4.com
I submitted a deposit but my balance has not changed. What should I do?
Deposits made using credit cards, PayPal, NETeller or Moneybookers are usually added to your balance within a few seconds. With PayPal (and very rarely with NETeller and MoneyBookers as well), though, there might be exceptions due to the high activity volume on their website. If you made a payment and it does not show on your balance right away, please forward your receipt to support@PlayE4.com (or at least supply the transaction ID) so we can credit your account manually.
Be advised that you cannot submit sums lower than the minimum allowed or higher than the maximum.
If your deposit gets rejected for any reason, you will receive a corresponding notification message in your browser.
Withdrawal options
How do I withdraw my winnings?
In order to withdraw money from your PlayE4™ account, you must first log into your account using your username and password.
You can withdraw money by following these steps:
*Note: we do not charge any fees for withdrawals. However, we cannot be responsible for fees charged by your bank upon cashing our checks.
In order to withdraw money from your PlayE4™ account, you must first log into your account using your username and password.
You can withdraw money by following these steps:
- Start the PlayE4™ software.
- Enter your username and password in the login screen. Once you are in the lobby, click the Cashier button in the left hand corner.
After the cashier page has opened, select Withdraw. - Select your preferred withdrawal method.
- Enter the desired sum and click on the Submit button.
*Note: we do not charge any fees for withdrawals. However, we cannot be responsible for fees charged by your bank upon cashing our checks.
Withdrawal methods
What are the methods for withdrawing money?
You can choose from the following list: Bank Draft (check), Wire Transfer, PayPal, NETeller or MoneyBookers.
Your request will appear in the Transaction History page with a Requested indication if our web cashier has accepted your request for a withdrawal.
Once you have requested a withdrawal, the amount you have requested to withdraw will be instantly deducted from your PlayE4™ account.
An Approved indication will appear if PlayE4™ accounting approves your request and the money is en route to you. Approved requests cannot be canceled.
All withdrawals are processed within 3-4 business days from the moment you request them, except for Wire Transfer, which takes 4-5 business days, and Bank Draft (check), which might take up to a month. During this time you may cancel your withdrawal request and return it to your PlayE4™'s account.
The minimal amount to withdraw by wire transfer is $200. For all the other methods, the minimum is $20.
You can choose from the following list: Bank Draft (check), Wire Transfer, PayPal, NETeller or MoneyBookers.
Your request will appear in the Transaction History page with a Requested indication if our web cashier has accepted your request for a withdrawal.
Once you have requested a withdrawal, the amount you have requested to withdraw will be instantly deducted from your PlayE4™ account.
An Approved indication will appear if PlayE4™ accounting approves your request and the money is en route to you. Approved requests cannot be canceled.
All withdrawals are processed within 3-4 business days from the moment you request them, except for Wire Transfer, which takes 4-5 business days, and Bank Draft (check), which might take up to a month. During this time you may cancel your withdrawal request and return it to your PlayE4™'s account.
The minimal amount to withdraw by wire transfer is $200. For all the other methods, the minimum is $20.
Bank Draft
What is a Bank Draft?
A Bank Draft is a bank issued check that can be cashed or deposited only by the person, to whom the check is made payable.
If you choose to withdraw by bank draft, a check will be mailed to your address.
Since it takes additional time for the banks to issue a bank draft after it was processed, as bank drafts are sent from abroad, please allow up to a month for the delivery of your check to the address submitted by you during registration.
If your address has changed, please notify us immediately. We charge no fees for handling bank drafts, but cannot be responsible for any fees charged by your bank.
A Bank Draft is a bank issued check that can be cashed or deposited only by the person, to whom the check is made payable.
If you choose to withdraw by bank draft, a check will be mailed to your address.
Since it takes additional time for the banks to issue a bank draft after it was processed, as bank drafts are sent from abroad, please allow up to a month for the delivery of your check to the address submitted by you during registration.
If your address has changed, please notify us immediately. We charge no fees for handling bank drafts, but cannot be responsible for any fees charged by your bank.
Wire Transfer
What is a wire transfer?
A Wire Transfer is an electronic transfer of funds from PlayE4™'s bank account to yours.
It usually takes 5-6 business days for the funds to get settled in your bank account after your withdrawal request has been processed.
We charge no fees for wire transfers. If you choose wire transfer, please make sure you have your bank details ready and complete, so that you can quickly fill them in their corresponding fields.
A Wire Transfer is an electronic transfer of funds from PlayE4™'s bank account to yours.
It usually takes 5-6 business days for the funds to get settled in your bank account after your withdrawal request has been processed.
We charge no fees for wire transfers. If you choose wire transfer, please make sure you have your bank details ready and complete, so that you can quickly fill them in their corresponding fields.
- Bank Name
- Bank Address
- Account Number
- Account Holder's Name
- Routing Number, ABA, IBAN or Swift Code
- Sort Code (usually meaning your branch number)
PayPal
What do I need to withdraw using PayPal?
We support the highly popular PayPal.
Withdrawing to your PayPal account is easy. We only require your PayPal e-mail address. For more information about PayPal, please go to www.PayPal.com
We support the highly popular PayPal.
Withdrawing to your PayPal account is easy. We only require your PayPal e-mail address. For more information about PayPal, please go to www.PayPal.com
NETeller
What do I need to withdraw using NETeller?
Withdrawing through NETeller is free, simple and fast. We only require your NETeller e-mail and account ID (12 digits). For more information about NETeller, please go to www.NETeller.com
Withdrawing through NETeller is free, simple and fast. We only require your NETeller e-mail and account ID (12 digits). For more information about NETeller, please go to www.NETeller.com
MoneyBookers
What do I need to withdraw using MoneyBookers?
Just enter your MoneyBookers e-mail address and the withdrawal sum of your choice.
Please make sure that all the information you submitt is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without any delay. For more information about MoneyBookers, please go to www.MoneyBookers.com
*Note: PlayE4™ reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any exceptional withdrawal requests.
If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to
support@PlayE4.com
Just enter your MoneyBookers e-mail address and the withdrawal sum of your choice.
Please make sure that all the information you submitt is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without any delay. For more information about MoneyBookers, please go to www.MoneyBookers.com
*Note: PlayE4™ reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any exceptional withdrawal requests.
If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to
support@PlayE4.com
How long does it take to receive my PlayE4™ winnings?
How long does it take to receive my PlayE4™ winnings?
Withdrawal requests are processed within 3-4 business days. During this period, you can track the status of your withdrawal request in the Transaction History page.
Initially, your request appears as Requested. During the processing period your request appears as In Process.
Once the transfer has been completed, your request will appear as Approved. You will be notified by e-mail when your withdrawal request is approved.
The following table describes the stages in the withdrawal process (in business days):
Withdrawal requests are processed within 3-4 business days. During this period, you can track the status of your withdrawal request in the Transaction History page.
Initially, your request appears as Requested. During the processing period your request appears as In Process.
Once the transfer has been completed, your request will appear as Approved. You will be notified by e-mail when your withdrawal request is approved.
The following table describes the stages in the withdrawal process (in business days):
| Requested | In Process | Approved | Total | |
| Bank draft | 2 days | 1 day | 14-21 days | 17-28 days |
| Wire transfer | 2 days | 1 day | 1 day | 3-5 days |
| PayPal | 2 days | 1 day | 1 day | 3-4 days |
| NETeller | 2 days | 1 day | 1 day | 3-4 days |
| MoneyBookers | 2 days | 1 day | 1 day | 3-4 days |
Stages of the withdrawal process
Requested - The withdrawal request is being verified (it is possible to cancel the withdrawal request).
In Process - The withdrawal request is being processed (it is not possible to cancel the withdrawal request).
Approved - The withdrawal request has been approved and settled (it is not possible to cancel the withdrawal request).
Total - The period that passes from the time that the withdrawal request has been entered until the time that the requested sum is settled in your bank, checking, PayPal, NETeller or MoneyBookers account.
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at support@PlayE4.com
In Process - The withdrawal request is being processed (it is not possible to cancel the withdrawal request).
Approved - The withdrawal request has been approved and settled (it is not possible to cancel the withdrawal request).
Total - The period that passes from the time that the withdrawal request has been entered until the time that the requested sum is settled in your bank, checking, PayPal, NETeller or MoneyBookers account.
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at support@PlayE4.com
Canceling a withdrawal request
I have entered a withdrawal request but I want to cancel it. How can I do this?
You can cancel your withdrawal request within 2 days of your request submission (while your request status is still Requested).
Once you have canceled your request, the sum you requested returns to your PlayE4™ account.
In order to cancel your withdrawal request simply log into PlayE4™ using your username and password, select Cashier followed by Transaction History.
You will see a list of your withdrawal requests, complete with your requests' status indications.
In the Status field of the request you wish to cancel press on the red Cancel button right of the Requested indication.Your request will be canceled and the status will be changed to Canceled.
Your PlayE4™'s account will then be credited with the sum you requested. Your withdrawal history contains a complete list of all your withdrawal requests - those that have been approved, or are being processed, and those that have been canceled, either by you or by PlayE4™'s accounting.
If you have any questions regarding the withdrawal process, please contact our support staff at support@PlayE4.com
You can cancel your withdrawal request within 2 days of your request submission (while your request status is still Requested).
Once you have canceled your request, the sum you requested returns to your PlayE4™ account.
In order to cancel your withdrawal request simply log into PlayE4™ using your username and password, select Cashier followed by Transaction History.
You will see a list of your withdrawal requests, complete with your requests' status indications.
In the Status field of the request you wish to cancel press on the red Cancel button right of the Requested indication.Your request will be canceled and the status will be changed to Canceled.
Your PlayE4™'s account will then be credited with the sum you requested. Your withdrawal history contains a complete list of all your withdrawal requests - those that have been approved, or are being processed, and those that have been canceled, either by you or by PlayE4™'s accounting.
If you have any questions regarding the withdrawal process, please contact our support staff at support@PlayE4.com
I do not want my Visa card refunded
I prefer PlayE4™ not to refund my withdrawals to my Visa card. What should I do?
If you prefer to receive your withdrawals to your chosen method, rather than having PlayE4™ refund them back to your Visa card, please contact support@PlayE4.com and file a request for the above. We will place a note in your PlayE4™ account profile and send you the withdrawn funds to the method you originally chose in the cashier. In order to prevent fraudulent activity, this is conditioned upon sending us certain documents.
If you prefer to receive your withdrawals to your chosen method, rather than having PlayE4™ refund them back to your Visa card, please contact support@PlayE4.com and file a request for the above. We will place a note in your PlayE4™ account profile and send you the withdrawn funds to the method you originally chose in the cashier. In order to prevent fraudulent activity, this is conditioned upon sending us certain documents.
Visa card refund not showing on card statement
My withdrawal is shown as a refund to my Visa account- why has it not appeared yet on my credit card/bank account?
Whenever we refund a Visa card, we transfer it immediately. However, Visa usually credits the card on the same date you get all charges (usually on either the 2nd or the 10th of each month).
Therefore, you will not see it immediately in your bank account, but can verify receipt of acquitted funds with your local Visa representatives.
When issuing your Visa charges from your bank account, Visa sometimes deducts the refunds from the total monthly charge sum, so one may mistakenly assume they were not refunded.
Whenever we refund a Visa card, we transfer it immediately. However, Visa usually credits the card on the same date you get all charges (usually on either the 2nd or the 10th of each month).
Therefore, you will not see it immediately in your bank account, but can verify receipt of acquitted funds with your local Visa representatives.
When issuing your Visa charges from your bank account, Visa sometimes deducts the refunds from the total monthly charge sum, so one may mistakenly assume they were not refunded.
Refunding MasterCard/Diners Club cards
I deposited with a MasterCard/Diners Club card - will I be able to receive my withdrawal as a refund to my credit card account?
Due to global credit card limitations, PlayE4™ can only refund Visa cards for European card holders. Therefore, we cannot refund MasterCard - nor can we refund Diners.
Due to global credit card limitations, PlayE4™ can only refund Visa cards for European card holders. Therefore, we cannot refund MasterCard - nor can we refund Diners.
What are NETeller, MoneyBookers and PayPal?
I see that I can pay and receive money via NETeller, MoneyBookers and PayPal. What does it mean?
NETeller, MoneyBookers and PayPal are all eWallets. These are services, which provide an extra protection layer for using one's credit card online. They are completely secure and very popular amongst our customers. As soon as you have registered for an account with them, all the information you will ever have to give us is an e-mail address and/or account number, according to the requirements of the eWallet of your choice.
For more information about NETeller, click here.
For more information about MoneyBookers, click here.
For more information about PayPal, click here.
NETeller, MoneyBookers and PayPal are all eWallets. These are services, which provide an extra protection layer for using one's credit card online. They are completely secure and very popular amongst our customers. As soon as you have registered for an account with them, all the information you will ever have to give us is an e-mail address and/or account number, according to the requirements of the eWallet of your choice.
For more information about NETeller, click here.
For more information about MoneyBookers, click here.
For more information about PayPal, click here.
Bonus availability limitations at PlayE4™
I have just opened a new account on the family computer and my father is already playing at PlayE4™ for real money. Can I get the €2 sign-up bonus as well?
In order to prevent bonus abuse, our €2 sign-up bonus can be received only once per person, computer or household.
I have brought my friend to register for an account using my computer. Can we get the promised bonuses?
Unfortunately, the answer is no. If you want to refer your friend to play with us, he or she must register (following all the procedures described here) using his or her own computer, in order for you both to enjoy our Tell-A-Friend bonus privileges.
My friend has just received a great bonus offer from you. Does it mean I can get it as well?
All our promotional bonus offers are individual and non-transferable. Therefore, please be patient and you will soon receive your own exciting offer to your e-mail!!
I am a regular player on PlayE4™ and I receive attractive bonus offers from the customer service, is it possible for me to receive as many bonus offers as I want?
Unfortunately, no. Even though our main priority is to provide our players with as many high quality bonuses as possible, PlayE4™ does not give more than three active bonuses at a given time.
Therefore, if you have already accumulated three bonuses you will not be entitled to another bonus.
In order to prevent bonus abuse, our €2 sign-up bonus can be received only once per person, computer or household.
I have brought my friend to register for an account using my computer. Can we get the promised bonuses?
Unfortunately, the answer is no. If you want to refer your friend to play with us, he or she must register (following all the procedures described here) using his or her own computer, in order for you both to enjoy our Tell-A-Friend bonus privileges.
My friend has just received a great bonus offer from you. Does it mean I can get it as well?
All our promotional bonus offers are individual and non-transferable. Therefore, please be patient and you will soon receive your own exciting offer to your e-mail!!
I am a regular player on PlayE4™ and I receive attractive bonus offers from the customer service, is it possible for me to receive as many bonus offers as I want?
Unfortunately, no. Even though our main priority is to provide our players with as many high quality bonuses as possible, PlayE4™ does not give more than three active bonuses at a given time.
Therefore, if you have already accumulated three bonuses you will not be entitled to another bonus.